If you wish to return an item for exchange or you have decided
not to keep it, please return it to us within 14 days of receiving the
goods. We will exchange or refund the cost of the item(s) where
appropriate and refunds will be made within 14 days after receiving the
returned product. Refunds for items bought by credit/debit card will be
refunded back to the payment card. Custom made items are non
refundable unless faulty. All goods must be in a new and unused
condition together with a copy of your original receipt. If you wish to
return any item due to it being faulty, please contact us by email or
telephone giving details of the fault and then send it back to us
together with the item in its original packaging, where possible and
your receipt. We will exchange the item or refund the full value. We
recommend that all items returned to us be sent recorded delivery.
The cost of returning items to Tailored Branding Ltd must be covered by
the customer unless the goods were sent in error, or arrived in a faulty
condition. The goods should be returned by UK post first class recorded
delivery. The maximum refund given for postage fees is £10. All returns
must be authorised in advance.
If you would like to return an item to change it’s size or colour,
then additional postage fees will be charged at UK postage rates.
To arrange a return please call Tailored Branding on 01785 211779 or use our contact page.